Maximising digital services for students and teachers for insights and support in the learning process.
Cambridge Assessment is an international exams body who deliver assessments, qualifications and tests in 170 countries to over 100 million learners. They wanted to transform their approach to delivering new digital products in order to keep up with industry disruptors who were taking advantage of the modern internet approach. With legacy technology, and lack of design thinking and product delivery methods, the team needed a partner to help them transform.
Used Tech
AWS
K8S
Lambda
SQS
Node, React
Industry
Education
Agile way-of-working
Working in blended teams with the client’s staff in design, engineering, and project management across two products, WORTH introduced and practised lean and agile ways of working to create a new customer-focused product culture and a continuous delivery pipeline.
"By integrating sustainable practices, we have brought a transformation to user-centric design and delivery and accelerated digital innovation, which resulted in a better customer experience on a global scale."
Ernout van der Waard, Founder Worth Systems
How did we do this?
We did a deep-dive discovery to understand the end to end service experience and identify internal and external customer pain points.
Worth translated Cambridge’s strategic goals into an approach and architecture that allowed delivery teams to be productive and scale.
We worked alongside existing teams to establish agile ways of working and lean product development.
Next to that, we augmented the existing digital capability at Cambridge with our engineers and designers, transferring knowledge as part of the process.
"By integrating sustainable practices, we have brought a transformation to user-centric design and delivery and accelerated digital innovation, which resulted in a better customer experience on a global scale."
Solution Architect, Cambridge Assessment
Embedded a learn by doing approach codified in playbooks, design systems and continuous deployment infrastructure ready to scale.
Increased customer experience on a global scale. Improving the experience for 100,000+ schools.
Product launch cycle was increased 4x and a minimal viable product (MVP) was validated and launched within three months.
Clear establishment of agile leadership best practice, and integration of design with delivery through embedding multidisciplinary product teams.