A secure online system for registering foreign diplomats and their families
The Diplomatic ePortal is an online system for registering staff members at foreign missions and intergovernmental organisations (such as the International Court of Justice, the International Criminal Court, Europol and the European Space Agency). The Netherlands hosts more than 100 embassies and 22,000 foreign employees of these organisations.
The personal data these individuals provide needed to be transferred to a highly secure internal digital system, which would significantly expedite a formerly paper-based process.
Public and government
A secure digital registration
With the aim to meet the requirements of the Dutch government’s Digital Agenda, an important objective of this particular project was to enable secure digital registration worldwide. To do so, the Dutch Ministry of Foreign Affairs established the following objectives:
Create a system that is user-friendly, to enable an easy, simple, and fast registration
Build a security system that can guarantee privacy of personal data and that can keep unwanted visitors out
Make use of existing systems, while radically innovating registration processes
"This way of developing resulted in an intuitive and highly efficient registration system that meets the needs of the users."
Ernout van der Waard, Founder Worth Systems
Worth applied user-centred design throughout this project; involving users from central government, consulates and embassies in workshops and interviews during the discovery phase and in user tests during alpha and beta phases. Worth facilitated several evaluation and retrospective sessions to improve the process and collaboration.
While conducting extensive workshops with different end-users (Ministry employees, diplomats, and foreign, international organisations), we were able to obtain a clear overview of the MFA’s complete process, in addition to the discrete requirements for users of the new system. While building the application, user tests were consistently conducted. Throughout this process, the Worth team worked closely together with the Ministry. We onboarded the stakeholders in an agile methodology and introduced systematised user testing. As a result of this rigorous approach to development, an intuitive and extremely efficient internet portal that serves user needs has been developed. The application has radically transformed how the ministry processes diplomat registrations, reducing workload, while improving efficiency.
"With the modernisation of the registration system, we have not only transformed the previously paper-based system, but we have also met high-security requirements."
Martijn Elgersma, Dutch Ministry of Foreign Affairs
Guaranteeing the privacy of personal data, and enabling secure digital registration worldwide.
Delivering an intuitive and extremely efficient digital service that serves user needs.
Improving efficiency for the Ministry of Foreign Affairs and their foreign employees.